Frequently Asked Questions

Select "Register Free" and complete the supplier registration process. You will be asked to provide account, business, contact, service and verification information relevant to your business and location. Additional documents may be required depending on your services and jurisdiction.

Eligible suppliers may include tour operators, activity companies, guides, transportation providers, attraction operators, accommodation providers and other travel-service businesses or professionals. Suppliers must meet the platform requirements and comply with the laws applicable to their business and services.

Supplier applications may be reviewed using business information, identity or ownership information, registration documents, licences, permits, insurance and other relevant documentation. Verification requirements can vary depending on the supplier, service type and country of operation.

Creating a supplier account may be free unless otherwise stated in your supplier agreement or commercial terms. Applicable commissions, transaction charges, service fees or other commercial terms will be communicated through your supplier account or agreement.

After logging in, use the Activities section of the Supplier Portal to create a new activity. Provide accurate information about the experience, including its description, pricing, availability, location, inclusions, requirements, policies and other information requested by the platform. Activities may be reviewed before being published.

Where supported by the platform, suppliers can configure different prices or availability rules for dates, seasons, participant types or other applicable booking conditions.

Use clear, high-quality and authentic images that accurately represent the experience being offered. Images should be relevant to the activity and should not mislead travellers about the service, location, facilities or inclusions.

Yes. You can update eligible activity information through the Supplier Portal. Certain changes may require review before they become visible to travellers, particularly where they affect important booking information.

TourVigator facilitates supplier payout processing according to the applicable supplier agreement, payout schedule, completed-booking requirements and payment-provider procedures. Available payout methods and currencies may depend on your location and the payment services supported by the platform.

The applicable commission or commercial terms are specified in your supplier account, agreement or other applicable commercial documentation. Different services, markets or arrangements may have different terms.

A booking is generally considered completed according to the applicable booking, cancellation and payout rules for the activity. Payout eligibility may also depend on cancellations, refunds, disputes, chargebacks and other applicable conditions.

Suppliers are responsible for maintaining accurate cancellation and booking conditions for their activities. Cancellation outcomes, refunds and supplier obligations are determined by the applicable activity policy, booking terms and relevant platform rules.

No-show handling depends on the cancellation and booking conditions applicable to the activity. Suppliers should follow the relevant booking instructions and maintain appropriate records where required.

Yes. TourVigator is designed as a global marketplace and may accept eligible suppliers from different countries and destinations, subject to supplier verification, platform requirements and applicable laws.

If your business or service requires a licence, permit, registration, insurance or other authorisation in the jurisdiction where you operate, you are responsible for obtaining and maintaining the required documentation. TourVigator may request evidence of compliance during supplier verification or at other times.

Suppliers are generally responsible for determining and meeting their own tax, VAT, invoicing, reporting and other fiscal obligations in the jurisdictions applicable to their business and services. TourVigator may collect, withhold or remit amounts where required by applicable law or agreed platform terms.

Not necessarily. The laws and regulatory requirements applicable to a supplier depend on the supplier, the services offered, the location where those services are provided and other relevant circumstances. Tanzanian or Zanzibar requirements may apply where relevant to TourVigator operations or services provided in those jurisdictions.

TourVigator provides integration capabilities for eligible suppliers and technology partners. Where API access is available for your account, you can use the relevant API documentation and credentials to connect compatible booking, reservation, availability or other systems.

Depending on your system and the integration capabilities available through your supplier account, you may be able to connect your existing reservation or booking technology with the TourVigator marketplace. Integration requirements and supported features may vary.

Where enabled for your account, supported integrations may use API connections, webhooks or other technical methods to exchange booking, availability and related information. Access and available events depend on the applicable integration documentation.

Please use the Contact form on this portal and provide as much information as possible about the issue, including the affected activity, booking or integration where applicable. Our support team will review your request and respond through the available support channels.

Keep your login credentials confidential, use a strong unique password, protect your email account and avoid sharing API keys or other access credentials. Contact support promptly if you suspect unauthorised access.

Account access and additional user functionality depend on the features enabled for your supplier account. Where available, each authorised user should use their own credentials and only access information necessary for their role.

Keep your business, contact, payment, legal and activity information up to date. Some changes may require additional verification or documentation before they can take effect.